Reduce Delivery Fees
Stop paying 15-30% to marketplaces. Keep repeat customers direct.
You do not need to abandon DoorDash and Uber Eats. Keep them for discovery. Move known customers and repeat orders to your direct channel. Save thousands per month while keeping marketplace reach.
The marketplace fee trap
What you pay now:
- ✗ 15-30% commission per order
- ✗ Zero customer data
- ✗ Cannot text or email customers
- ✗ Repeat customers still pay full commission
With direct ordering:
- ✓ $1 per order platform fee
- ✓ Full customer list (email + phone)
- ✓ Text and email marketing included
- ✓ Loyalty rewards for repeat customers
How to move customers off marketplaces (without losing orders)
Set up direct ordering in 15 minutes
Create your Outbites account, add your menu, connect Stripe or Square. You will have a branded ordering link ready to share.
Put your link everywhere
Add it to Google Business Profile, Instagram bio, website header, receipts, QR codes at the counter, window signage, and table tents.
Make direct orders more attractive
Offer 10% off for direct orders, loyalty points, or exclusive menu items. Give customers a reason to skip the marketplace.
Capture customer data
Every direct order gives you email and phone. Export the list and own it. This is your repeat customer base.
Bring people back with SMS and email
Text your list when you are slow. Send birthday rewards. Remind regulars to reorder. This is how you fill seats without paying 30%.
Keep marketplaces for discovery
Do not turn off DoorDash. Use it for new customers and discovery. Once someone orders twice, move them to direct. You get reach and savings.
Calculate your savings
Example: 100 orders/month at $100 average order value
Marketplace cost
$2,500/mo
100 orders × $100 × 25% commission
Outbites cost
$100/mo
100 orders × $1 platform fee
You save: $2,400/month
$28,800 per year by moving 100 orders to direct
Common questions
Should I completely stop using DoorDash and Uber Eats?
No. Keep marketplaces for discovery when you are slow or want new customers. Move known customers and repeat orders to your direct channel. This hybrid approach lets you reduce fees without losing reach.
How much can I actually save by moving orders off marketplaces?
Marketplace commissions range from 15-30% per order. If you move 100 orders/month from a 25% marketplace to Outbites ($1/order), you save roughly $2,400/month assuming a $100 average order value.
How do I get repeat customers to order direct instead of DoorDash?
Include your direct ordering link on receipts, window signage, QR codes, Instagram bio, and Google Business Profile. Text loyalty members with exclusive offers. Make your direct channel easier and more rewarding than the app.
What if customers prefer the convenience of DoorDash?
Outbites ordering is mobile-first, supports Apple Pay and Google Pay, and works in a browser. No app download required. Most customers who order from you twice will happily switch for a discount or loyalty points.
Can I still offer delivery on direct orders?
Yes. Outbites supports delivery workflows. You can handle delivery yourself, use a third-party courier service, or integrate with delivery partners that charge flat fees instead of percentage commissions.
How long does it take to set up direct ordering?
Most restaurants go live in 15 minutes. Add your menu, connect Stripe or Square, and share your ordering link. Your specialist helps with setup, menu migration, and QR code generation.
Start reducing marketplace fees today
Try Outbites free for 14 days. Set up direct ordering, capture customer data, and start moving repeat customers off expensive marketplace commissions.